Terms and Conditions - Orcas Associates, Security Specialists

Terms and Conditions


Index to Clauses

1. Interpretation
2. Supply of the specified service
3. Charges
4. Rights in input material and output material
5. Warranties and liability
6. Termination
7. General

CONDITIONS OF SUPPLY

1 Interpretation

1.1 In these conditions:
''CLIENT'' means the person named on the Specification Sheet for whom the supplier has agreed to provide Specified Service or Product in accordance with these conditions.
''CONTRACT'' means the contract for the provision of the Specified Service or Product.
''DOCUMENT'' includes, in addition to a document in writing, any map, plan, drawing or photograph, any film, negative, tape or other device embodying visual images and any disc, tape or other device embodying any other data.
''INPUT MATERIAL'' means any documents or other materials, and any data or other information provided by the client relating to the Specified Service or Product.
''OUTPUT MATERIAL'' means any documents or other materials, and any data or other information provided by the supplier in relation to the Specified Service or Product.
''PRODUCT'' means the product to be provided by the Supplier for the client and referred to in the Purchase Order.
''SPECIFICATION SHEET'' means the sheet to which theses conditions are appended.
''SPECIFIED SERVICE'' means the service to be provided by the Supplier for the Client and referred to in the Specification Sheet.
''SUPPLIER'' means Orcas Associates Ltd a limited company registered in England and Wales.
''SUPPLIERS STANDARD CHARGES'' means the charges shown in the Supplier's quotation or publicised literature relating to the Specified Service from time to time.
''SUPPLIERS QUOTATION'' means the Quotation provided to the Client by the Supplier for the Specified Service detailed in the Specification Sheet, and agreed by both parties.

1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. Supply of the Specified Service

2.1 The Supplier shall provide the Specified Service to the Client subject to these conditions.
The Supplier and the Client must agree any changes or additions to the Specified Service or these Conditions in writing.

2.2 The Client shall at its own expense supply the Supplier with all necessary Documents or other materials,
and all necessary data or other information relating to the Specified Service, within sufficient time to enable the Supplier to provide the Specified Service in accordance with the Contract. The client shall ensure the accuracy of all input Material.

2.3 The Client shall at its own expense retain duplicate copies of all input material and insure
against its accidental loss or damage. The Supplier shall have no liability for any such loss or damage, however caused. All Output Material shall be at the sole risk of the Client from the time of delivery.
Orcas Asociates Ltd
Registered Office: 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol BS9 3BH
Company No: 7821680

2.4 The Specified Service shall be provided in accordance with the Specification Sheet and otherwise in accordance with the Suppliers current publicised literature or other promotional material relating to the Specified Service from time to time, subject to these Conditions.

2.5 Further details about the Specified Service, and advice or recommendations about its provision or utilisation, which are not given in the Suppliers current publicised literature or other promotional material, may be made available on written request.

2.6 The supplier may correct any typographical errors or omissions in any publicised literature, brochure, quotation, estimate, or other promotional material relating to the Specified Service without any liability to the Client.

2.7 The supplier may at any time without notifying the Client make any changes to the Specified Service necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature of the quality of the Specified Service.

2.8 With regards to equipment orders, shipping and handling on UK Mainland orders will be charged at £25.00 + VAT per order up to 20 kilos for standard next working day delivery. Orders to be shipped outside of the UK Mainland will not be processed until contact with Orcas Associates Ltd has been made to establish the correct shipping cost. With regards to payments made by credit/debit card, your payment will be passed through our pay portal where the credit card details will be processed through their secure site.

2.9 We aim to deliver all orders within 2-7 days providing the goods are in stock. It the goods are out of stock we will dispatch your order as soon as the product becomes available. If the item cannot be sourced we will contact you.
With regards to back orders, if your item is out of stock we will place on back order for you. You will be given the option of cancelling the order if you would rather not wait.

3 Charges

3.1 Subject to any special terms agreed, the Client shall pay the Suppliers Standard Charges and any additional sums which are agreed between the Supplier and the Client for the provision of the Specified Service or which, in the Supplier's sole discretion, are required as a result of the Client's instructions or lack of instructions, the inaccuracy of any Input Material or any other cause attributable to the Client.

3.2 All charges quoted  for the provision of the Specified Service are exclusive of any Value Added Tax. The Value Added Tax Rate will be charged at the applicable rate.

3.3 The supplier shall be entitled to charge a deposit of 20% of the Suppliers Charges for the Specified Service, which shall be paid by the Client on commencement of the Contract.

3.4 The Supplier shall be entitled to invoice the Client for the balance of the Supplier's Charges for the Specified Service provided, or at other times agreed with the Client.

3.5 The Supplier's Standard Charge and any other additional sums payable shall be paid by the Client (together with any applicable Value Added Tax, and without any set-off or other deduction) within 14 days of the date of the Supplier s invoice.

3.6 If payment is not made on the due date, the Supplier shall be entitled, without limiting any other rights it may have, to charge interest on the outstanding amount (both before and after any judgement) at the rate of 3% above the base rate from time to time of Barclays Bank PLC from the due date until the outstanding balance is paid in full.

4 Rights in Input Material and Output Material

4.1 The property and any copyright or other intellectual property rights in:

4.1.1 any material shall belong to the Client.

4.1.2 any Output Material shall, unless otherwise agreed in writing between the Client and the Supplier, belong to the Supplier, subject only to the right of the Client to use the Output Material for the purposes of the Specified Service.

4.2 Any Input Material or other information provided by the Client and any Output Material shall
be kept confidential by the Supplier, and all Output Material or other information provided by the Supplier which is so designated by the Supplier shall be kept confidential by the Client; but the foregoing shall not apply to any documents or other materials, data or other information which are public knowledge at the time when they are so provide by either party, and shall cease to apply if at any future time they become public knowledge through no fault of either party.

4.3 The Client warrants that any Input Material and its use by the Supplier for the purpose of providing the Specified Service will not infringe the copyright or other rights of any third party, and the Client shall indemnify the Supplier against any loss, damages costs, expenses or other claims arising from any such infringement.
 

4.4 Subject to paragraph 4.3, the Supplier warrants that any Output Material and its use by the Client for the purposes of the utilising the Specified Service will not infringe the copyright or other rights of any third party, and the Supplier shall indemnify the Client against any loss, damages costs, expenses or other claims arising from any such infringement.

5 Warranties and Liability

5.1 The Supplier warrants to the Client that the Specified Service will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Specification and at the intervals and within the times referred to in the Specification Sheet. Where the Supplier supplies in connection with the provision of the Specified Service any goods (including Output Material) supplied by a third party, the Supplier does not give any warranty, guarantee, or other term as to their quality, fitness for purpose, or otherwise, but shall, where possible assign to the Client the benefit of any warranty, guarantee, or indemnity given by the person supplying the goods to the Client.

5.2 The Supplier shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any Input Material or instructions supplied by the Client which are incomplete, incorrect, illegible, out of sequence or in the wrong form, or arising from a late arrival or non-arrival, or of any other fault of the Client.

5.3 Except in respect of death or personal injury caused by the Supplier's negligence, or as expressly provided in these Conditions, the Supplier shall not be liable to the Client by any reason of any representation (unless fraudulent), or any implied warranty, condition, or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Supplier, its servants or agents or otherwise) which arise out of or in connection with the provision of the Specified Service or their use by the Client, and the entire liability of the Supplier under or in connection with the Contract shall not exceed the amount of the Supplier's charges for the provision of the Specified Service, except as expressly provided in the Conditions.

5.4 The Supplier shall not be liable to the Client or be deemed to be in breach of the Contract by reason of any
delay in performing, or any failure to perform, any of the Supplier's obligations in relation to the Specified Service, if the delay or failure was due to any cause beyond the Supplier's reasonable control.

6 Termination

6.1 Termination of the Contract must be given in writing to the Supplier. Cancellation charges will be payable in accordance with the table set out below, as a percentage of the total of the Supplier's Charges. Number of days prior to the event when written advice is received by Orcas Associates Ltd:

Up to 10 Days prior: Forfeit deposit (20%)

10 Days to 24 hours prior: 50%

24 hours or less: 100%

6.2 Either party may (without limiting any other remedy) at any time terminate the Contract
by giving written notice to the other if the other commits any breach of these Conditions and (if capable of remedy) fails to remedy the breach within 30 days after being required by written notice to do so, or if the other goes into liquidation, or (in the case of an individual or firm) becomes bankrupt, makes voluntary arrangement with his or its creditors or has a receiver or administrator appointed.

6.3 Our returned goods policy is that the client shall check goods on delivery to ensure they are supplied correctly. If any of the goods prove to be damaged or unsuitable, goods must be returned within 7 working days in the original packaging and in an unused condition for a full refund less of any postal charges.

7 General

7.1 These Conditions (together with the terms, if any, set out in the Specification Sheet) constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except in writing between the parties. All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law.

7.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

7.3 No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall considered as a waiver of any subsequent breach of the same or any other provision.

7.4 If any provision in these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Conditions and the remainder of the provision in question shall not be affected.

7.5 Any dispute arising under or in connection with these Conditions or the provision of the Specified Service shall be referred to arbitration by a single arbitrator appointed by agreement or (in default) nominated on the application of either party by the President for the time being of the Law Society in accordance with the rules of England.

7.6 English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

8 Privacy Policy

8.1 Orcas Associates Ltd do not discuss buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case the third party will not disclose any of the details to any other third party.This web site is owned and operated by [Orcas Associates Ltd] who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Orcas Asociates Ltd
Registered Office: 2nd Floor, 5 High Street, Westbury-on-Trym, Bristol BS9 3BH
Company No: 7821680

Company number:

Credit Card Security Your payment will be passed through our pay portal where the credit card details will be taken on their secure site.

Returns Policy

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